MSA (Apex) 
(Team Category)

Exploiting Technology
HDB, together with the Building & Construction Authority (BCA), National Research Foundation (NRF) and Enterprise Singapore (ESG), clinched the MSA (Apex) Award by employing drones and AI to inspect building facades of HDB blocks.

Providing Convenience to Community
Another project that received the MSA (Apex) Award saw collaboration from HDB, People’s Association (PA) and Switch in setting up work booths for residents at the heartlands.

Check out details of the 2 winning projects here.

Certificate of Commendation 
(Community Category)

Keeping Residents Safe
Feedback on rampant parking of bicycles at the void decks of Trivelis @ Clementi, Blocks 311A, 311B and 311C Clementi Ave 4, spurred HDB to work together with PA and Holland-Bukit Panjang Town Council to demarcate a temporary parking area for bicycles.

To prevent bicycles from obstructing the walkways and posing safety hazards to residents, an outdoor bicycle shed will be constructed to accommodate the parking of bicycles in the precinct. In the meantime, Deck 6A of the Trivelis Multi-Storey Car Park, Blk 311 Clementi Ave 4, has been barricaded and marked off as a temporary parking space for bicycles.

Certificate of Appreciation  
(Team/Community Category)

Strengthening Connection with Residents
Before the setting up of the Woodlands Zonal Taskforces, the constituency received an average of 50 to 80 feedback cases per month with most of them touching on municipal issues that affected the residents. Five taskforces from various agencies were thus formed in January 2021 to track and resolve the zonal municipal problems more effectively.

To update residents on the issues surfaced, HDB partnered with PA, Land Transport Authority (LTA), National Parks Board (NParks), National Environment Agency (NEA), Sembawang Town Council and Singapore Police Force (SPF).

Every week one issue that had been resolved or an improvement that had been successfully implemented would be publicised on more than 240 lift noticeboards. The residents gave positive feedback about the new initiative and many of them looked forward to reading about the latest improvements to their living environment. This strengthened the residents’ bonding and connection within the community, and it enabled them to better appreciate the work done by the various agencies.

Upkeeping the Shared Living Environment
At Block 121 McNair Road, there was a lot of feedback from residents about a community cat loitering at the upper floors of the block. Regular feeding by a particular resident was causing municipal issues including caterwauling, cat urination and defecation near the residential units.

HDB teamed up with NEA, NParks, Jalan Besar Town Council and the Cat Welfare Society (CWS) to resolve the problem. The various agencies demonstrated their domain expertise and pooled their resources together to deter the cat from loitering at the upper floors of the block. They also placed advisories on responsible feeding at public areas, stepped-up maintenance at common spaces and advised the cat feeder against feeding activities along the common corridor. Subsequently, CWS engaged their caregivers to look for potential adopters for the cat. In June 2021, the cat was adopted, and the issue was resolved. 

Caring for Community
A rough sleeper lived and slept outside his sister’s flat every day at the common corridor, disturbing the neighbours with his smoking, littering, and hoarding.

To help the rough sleeper, HDB collaborated with Jurong-Clementi Town Council, SPF, Ministry of Social & Family development (MSF) and Lakeside Family Centre. The various agencies adopted a coordinated strategy with both persuasion and enforcement approaches to tackle the issue. Eventually, the team helped him to get lodgings at rental flat and it was a positive outcome for all the parties involved.